SAI KIRAN PANDRALA

Senior Infrastructure Engineer | Azure | EUC Lead

Hyderabad, India | +91 75696 52955 | pandrala.tech@gmail.com | https://www.pandrala.com |

https://www.linkedin.com/in/pandrala | Tech blog: howtofixme.com

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PROFESSIONAL SUMMARY

Senior Infrastructure Engineer who has migrated 2,000+ devices to Windows 11 and run on‑premises-to-Azure

migrations with zero unplanned downtime — across enterprises of 1,200+ users and 21 sites. Built branch IT

infrastructure from scratch for 30+ offices, including an 800+ seat site. Microsoft-certified Azure Administrator

(AZ-104) — hands-on with IaaS/PaaS, Azure Virtual Desktop (AVD), hybrid connectivity, Azure Monitor, and

cloud cost optimization. Sole point of contact for Azure, Entra ID, Intune/SCCM, and end-user computing

(Windows/macOS); led IT teams up to 9 engineers and steered multiple companies through SOC 2 and ISO

27001 compliance and audit cycles. Builds PowerShell/Python and AI-driven automation that removes repetitive

provisioning, monitoring, and reporting work. Hands-on across the full stack, from Cisco/Fortinet/Sophos/Aruba

networking to Lenovo/Poly Teams Rooms AV.

TECHNICAL SKILLS

Cloud & Hybrid: Microsoft Azure (IaaS, PaaS), Azure Virtual Desktop (AVD/VDI), Hybrid Cloud, Azure Resource

Manager, Azure Monitor, VMware (virtualization)

Identity & Access: Microsoft Entra ID (Azure AD), Active Directory (AD DS), Conditional Access, MFA, Identity

Governance, SSO, Group Policy

Endpoint & Server: Microsoft Intune (MDM/MAM), SCCM / MECM (Microsoft Configuration Manager),

Autopilot, Windows Update for Business, macOS & iOS enrollment, Windows Server (2016/2019/2022) —

migration, AD DS, file/print, RDS, backup & recovery

Security & Audit: Microsoft Defender for Endpoint, Conditional Access, BitLocker, Endpoint Hardening, Zero

Trust architecture, SOC 2 / ISO 27001 audit readiness

Automation & Scripting: PowerShell, Python, Microsoft Graph API, AI agents & LLM workflows, Prompt

Engineering, Bash

Productivity & Collaboration: Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Google Workspace

(admin)

AV Device Management: Lenovo Teams Rooms, Poly Studio/G-series, Logitech — conference-room AV, video

bars, displays, microphones, firmware management, vendor coordination

Networking: Cisco, Fortinet, Sophos, Aruba — Switches, Routers, Firewalls, Access Points, VPN, VLANs, Wi-Fi,

TCP/IP, DNS, DHCP, LAN/WAN

Service & Governance: ITIL, ITSM, ServiceNow, SLA Management, Incident & Change Management, IT

Infrastructure Management, IT Asset Management, Procurement & Vendor Management, Remote Support,

Reporting & Documentation, SPOC for IT Operations

Operating Systems: Windows 10/11, Windows Server, macOS, Linux, Android, iOS

PROFESSIONAL EXPERIENCE

Senior Infrastructure Engineer — Lead | Nimble International Aug 2025 – Present

Hyderabad, Telangana, India

• Sole point of contact for IT operations across 1,200+ users and their devices — owning Azure, Entra ID,

endpoints, network, and procurement under SLA‑driven delivery.

• Migrated Windows Server workloads, Entra ID identity, and hybrid connectivity from on‑premises to Azure

with zero service interruption — fully retiring the legacy estate.

• Avoided a Public IP Basic SKU end-of-life outage and unplanned spend by remediating ahead of Microsoft's

cutoff — part of a broader Azure cost-optimization push.

• Eliminated manual device provisioning, onboarding, monitoring, and routine ops by engineering

PowerShell/Python and AI-driven automation across Intune, SCCM, RDS/AVD, and Power Automate RPA.

• Led a 9-engineer team spanning infrastructure, EUC, network, AV, and support — and carried the org

through SOC 2 and ISO 27001 audit readiness alongside vendor governance, procurement, and asset

lifecycle.

• Delivered SLA‑aligned support for executive and global collaboration spaces — provisioning, firmware, and

Teams Rooms integration across Lenovo and Poly AV.

EUC Engineer | DAZN Software Jun 2024 – Aug 2025

Hyderabad, Telangana, India

• Managed 2,000+ Windows and macOS endpoints for a global media‑tech workforce via Intune, Entra ID, and

SCCM/MECM — including white-glove support for VIPs and executives.

• Migrated 2,000+ devices from Windows 10 to Windows 11 on schedule with minimal user disruption —

phased rollout, compatibility validation, and Intune/SCCM-driven deployment.

• Supported ISO 27001 and SOC 2 compliance and audit cycles by operating Defender for Endpoint, BitLocker,

and Intune compliance under a Zero Trust endpoint program.

• Deployed and ran 21 AV/conference-room systems (6 Lenovo, 15 Poly) for executive and global Teams

collaboration — including Windows 11 upgrades on the Lenovo rooms.

• Stood up a new 800+ seat branch office on schedule with full IT from day one — network, endpoints, AV,

identity, and vendor procurement under SLA‑aligned support.

Senior System Engineer — Lead | Infra.Market Aug 2021 – Nov 2023

Hyderabad, Telangana, India

• Single-handedly ran IT for 1,000+ users across 21 branch offices (3 major hubs) in 4 Indian states — owning

Azure, identity, endpoints, network, and on‑premises-to-cloud cutovers.

• Delivered day-one IT for 21 branch openings — network, endpoints, identity, and 10 Poly AV conference

rooms — with SLA‑aligned support across every site.

• Led a 5-engineer team across sites through ISO 27001 and SOC 2 audit readiness — cutting licensing and

hardware spend via vendor management, procurement, and asset-lifecycle optimization.

Lead IT Support Engineer | Allied Digital Services Jul 2017 – May 2021

Hyderabad, Telangana, India

• On-site IT lead for enterprise clients — ran Windows/macOS, Active Directory, Windows Server (incl.

on‑prem migrations), and Exchange under ITIL/ITSM incident, request, and change workflows with

SLA‑aligned resolution.

• Led engineer teams and owned AV (Lenovo/Poly), network gear, IT asset management, and vendor

coordination across client sites.

Freelance IT Support Engineer | Independent Feb 2013 – Apr 2017

Hyderabad, Telangana, India

• Delivered project-based infrastructure, network deployment, Windows/Server administration, and

AV/conference-room setup (Lenovo, Poly, Logitech) for SMB clients.

• Delivered hardware, networking, and system-administration training to client teams and government skilling

programs.

CERTIFICATIONS & EDUCATION

• Microsoft Certified: Azure Administrator Associate (AZ-104) — Sep 2023

• Google Certified IT Support Professional — Jun 2021

• Microsoft Certified IT Professional (MCITP) — Sep 2014

Diploma in Electrical and Electronics Engineering — S.R.R.S. Government Polytechnic, Siricilla (SBTET, 2012)

Languages: English • Hindi • Telugu